Diploma Objectives
Understand what assertiveness and self-confidence each mean and how to develop those feelings in their day-to-day lives.
Work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact and advice on networking and starting conversations.
Become more efficient and proficient, with information on delegating, managing time, setting goals and expectations, providing feedback, resolving conflict, and administering discipline.
Understand easy-to-do tactics that make presentations lively and memorable.
Master each step of the proposal writing process, from understanding why they are writing a proposal; to gathering information; to writing and proofreading; through to creating the final, professional product.
Master the principles of etiquette, identify and avoid common etiquette pitfalls, gain the competitive advantage, polish personal brand, improve professional image
Build a stronger rapport with clients and customers in order to avoid the serious ramifications of inappropriate behavior, poor judgment, or cultural insensitivity.
Identify principles of creativity, innovation and serendipity to increase productivity and imagination
